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Assisted File Import
Assisted File Import

Our assisted file import for exchange platforms means you can always get your transaction data imported into Syla.

Updated over a week ago

There's well over 1,000+ global exchange platforms and data sources in crypto, with new ones being launched every day. To ensure you can always get your data imported, we've introduced an industry-first Assisted File Import for exchange platforms.


Assisted File Import for exchange platforms

Here's how it works:

  • We'll ensure your exchange CSV transaction file can be imported for any exchange data source available in Syla.

This applies to exchange platforms only. The CSV file must be a supported export from the exchange platform. Where there are multiple CSV transaction exports available on a platform, we'll add support for our recommended files that ensure the most comprehensive import.

Note: We'll always do our best to help you get your transaction data imported into Syla. We'll import all data available in the CSV file provided. If data is missing from the file, then we won't be able to import the missing data.

Tip: If you'd like us to add support for an API sync or data source not currently in Syla, please let our support team know. We prioritise new integrations based on demand. Having additional transaction data available helps us ensure the integration is comprehensive.

Tip: Our team can often (not guaranteed) implement support for blockchain and wallet data sources based on a CSV file. Please request the Assisted File Import, and we'll review if it's possible.


What is an Assisted File Import

An Assisted File Import means our team will add support for your specific exchange CSV transaction file.

You'll know an exchange has an assisted file import, as it will be shown on the data source when you import your transaction file.

There's no extra cost to do an Assisted File Import.

Tip: One of the biggest benefits of an Assisted File Import is that our team will do a thorough review of your specific transaction file. So while an Assisted File Import can take a few days to complete, it's well worth it.


How it works

An Assisted File Import is really simple.

  1. Go to the Data Sources page in Syla.

  2. Click on the Add Data Source button.

  3. Search for and select your exchange platform.

A data source that has an Assisted file import, will have an option called Assisted File Import available.

To start, click on the button to Request Assisted Import.

Then, click the Create ticket button.

Now, enter the name of the exchange or data source.

Don't forget to attach the transaction files you need assistance with.

You are also welcome to add any comments that might help us in understanding your transaction data.

Once you're done, click the Create ticket button at the bottom.

You'll get email updates from us as we make progress. You can also track the progress from the help button in the bottom right corner.

You can expect an Assisted File Import to take a few days for our team to add support, depending on the complexity. Complicated transaction files may take longer than a week.

Note: If you can't wait for an Assisted File Import, then consider using our Custom CSV Template instead. You can use our Custom CSV Template to import data to any data source in Syla.


What files to provide

When we do an Assisted File Import, it's important to provide us with your detailed transaction exports, so we can add the most comprehensive import possible.

Our team may not be familiar with every exchange platform, so you'll normally have to navigate to find the transaction exports yourself, or you can request help from your exchange platform.

We'll always do our best to add support for your file where possible, but for the best import we'll need:

  • Complete historical transaction export/s showing all deposits, withdrawals, trades and any other transactions.

  • An export or screenshot of your current balances on the platform, so we can ensure everything adds up correctly.

When in doubt, you can always provide us with additional transaction files and we'll work out which ones will provide the most comprehensive import.

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