There's well over 1,000+ global exchange platforms and data sources in crypto, with new ones launching daily. Existing exchanges frequently update their reporting formats and introduce new product types, which can impact transaction reporting.
If your transaction file isn’t yet supported by Syla, don’t worry. Simply send the file to our support team, and we’ll help with an Assisted File Import. This ensures you can always import your data, no matter the exchange platform.
Assisted File Import for exchange platforms
Here's how it works:
Our team will add support for your CSV transaction file from any digital currency exchange supported by Syla, ensuring it can be successfully imported.
This service applies exclusively to digital currency exchange platforms. The CSV file must be an official export from the exchange platform.
Note: We’ll always do our best to help you import your transaction data into Syla. We’ll import all the data available in the provided CSV file. However, if any data is missing from the file, we won’t be able to import it.
Tip: If you’d like us to add support for an API sync or data source not currently available in Syla, let our support team know. We prioritise new integrations based on demand. Providing additional transaction data can help us ensure the integration is as comprehensive as possible.
Tip: Our team can often (though not always) implement support for blockchain and wallet data sources using a CSV file. Simply request an Assisted File Import, and we’ll review whether it’s possible.
How it works
To request an Assisted File Import:
1. Go to the Data Sources page in Syla.
2. Click on the Add Data Source button.
3. Search for and select your exchange platform.
A data source that has an Assisted file import, will have an option called Assisted File Import available. If you don't see this option available, you can also request help directly through our in-app chat.
4. Then, click the Create ticket button.
5. Enter the name of the exchange or data source.
6. Attach the transaction files you need assistance with.
7. Add any comments that might help us in understanding your transaction data.
8. Once you're done, click the Create ticket button at the bottom.
You'll get email updates from us as we make progress. You can also track the progress from the help button in the bottom right corner.
The wait time will vary based on the current demand for Assisted File Imports. Complicated transaction files may take longer than a week.
Note: If you can't wait for an Assisted File Import, then consider using our Custom CSV Template instead. You can use our Custom CSV Template to import data to any data source in Syla.
What files to provide
When requesting an Assisted File Import, it’s important to provide detailed transaction exports to ensure we can create the most comprehensive import possible:
Complete historical transaction exports showing all deposits, withdrawals, trades, and other transactions.
If your platform offers multiple transaction reports, please provide a copy of each. This helps our team determine the best option for a thorough import.